Login and account help

• Use the same email you used when creating the parent account.
• If you just signed up, confirm the account from your email first, then log in.
• If you forgot the password, use the reset link from the login page.

Billing and subscription help

• Billing is managed from the parent account area.
• If checkout finishes but the app still shows inactive, wait a few seconds and refresh the billing page.
• Subscription management and cancellation are handled through the billing portal when available.

Game and progress help

• Choose an active player before going to the map.
• Progress, stars, and points are saved to the active player profile.
• If a page looks old after an update, refresh the page with Ctrl+F5.

Support contact

For parent support, billing questions, or account problems, contact: Support@TorahIsland.com
Website: TorahIsland.com